Trying to pay your bill, check your balance, or manage your Argos Card but the app won’t open, keeps freezing, or says “no internet” even though you’re clearly online? You’re definitely not alone. This isn’t just a random glitch—it’s part of a much bigger issue that’s left thousands of users scratching their heads.
Let’s break down what’s happening with the Argos Card app, why users are so frustrated, and more importantly, how you can fix it and manage your account right now, even without the app working properly.
The Real Problem with the Argos Card App in 2025
Argos recently shifted its card management entirely to the mobile app, shutting down its web-based card services. While that might seem modern and convenient, the transition hasn’t been smooth.
Here’s what users are reporting:
- The app won’t load or crashes during login
- “No internet connection” errors despite a working connection
- Being locked out due to device limits after changing phones
- No alternative for people without smartphones
- Zero fallback if the app goes down—and yes, that’s happened
🧠 Unique Insight: This move may have been driven by cost-cutting or streamlining, but it unintentionally locked out users who either don’t have a compatible smartphone or simply aren’t app-savvy. Not everyone manages finances on their phone, and this sudden shift left many behind.
Quick Fixes: How to Troubleshoot the Argos Card App
If you’re stuck with a broken app, here are steps you can take before pulling your hair out.
1. Update the App
It seems basic, but many issues are tied to outdated app versions.
- Go to the App Store (iOS) or Google Play (Android)
- Search “My Argos Card”
- Tap “Update” if available
2. Restart Your Phone
It sounds cliché—but restarting your device can clear out background glitches that prevent apps from working correctly.
3. Clear Cache (Android Users)
If the app says “no internet” but everything else works fine:
- Go to Settings > Apps > My Argos Card
- Tap Storage > Clear Cache
- Restart the app
4. Reinstall the App
A fresh install can fix file corruption or failed updates:
- Uninstall the app
- Restart your device
- Reinstall the latest version
5. Test Different Networks
Try switching from Wi-Fi to mobile data or vice versa. Some networks may block or throttle specific app ports
What If You’ve Hit the “Device Limit”?
This one is frustrating—and surprisingly common. If you’ve changed phones too often or reinstalled the app several times, the system may lock you out, thinking you’re trying to access the account from too many places.
📞 Your best bet: Call Argos Card Services at 0345 640 0700 and request a reset of your registered devices.
🧠 Reddit user insight:
“Had to call them to clear my device list after getting a new phone. Took 10 minutes, but they were helpful.”
No Smartphone? You’re Kind of… Stuck.
Argos has completely retired the web-based portal that previously let you manage your account online. That means:
- No desktop or browser access
- No emailing for support—it’s all in-app or phone calls
👎 This alienates users who:
- Prefer using desktops
- Don’t own a smartphone
- Rely on screen readers or accessibility tools
👥 EEAT concern: From a user experience and accessibility standpoint, this move fails many customers. Even the Financial Conduct Authority’s Consumer Duty principles emphasize the need to support vulnerable or excluded users, which this shift arguably ignores.
📞 Alternatives to Using the App
If the app is still broken or unusable, here are your current workarounds:
| Task | What to Do Instead |
|---|---|
| Make a payment | Call 0345 640 0700 to pay over the phone |
| Check your balance | Use the same phone number (automated line) |
| View transactions | Request a statement to be mailed |
| Update account info | Request by phone |
🧠 Pro Tip: When calling, ask the representative to log your issue as a complaint if you’re being impacted by the app-only switch.
Real User Frustrations (And You’re Not Alone)
“Not everyone has access to a smartphone. What about people who aren’t tech-savvy or older customers? Argos has just cut them off.”
— Disgruntled customer on MoneySavingExpert forums
“Got a new phone, but I’m locked out because I hit the device limit. Can’t pay, can’t log in. This is ridiculous.”
— Reddit user @argospayfail
“The app keeps crashing and saying I’m offline. Clearly not—YouTube works just fine!”
— User review on Google Play
Final Thoughts
The Argos Card app “not working” issue is more than a technical glitch—it’s the result of a bigger shift that hasn’t been handled with enough foresight. While Argos may aim to simplify the experience, it has unintentionally excluded and frustrated a large portion of its user base.
Until a proper desktop or alternative access method is restored, here’s your best path:
- Try the troubleshooting tips above
- Call their support line if you’re locked out
- Provide feedback—companies do listen when enough voices speak up
Frequently Asked Questions (FAQs)
Q1: Why won’t the Argos Card app open at all?
This could be due to a corrupted install, device compatibility, or an older app version. Try uninstalling and reinstalling it.
Q2: I’m seeing “No internet connection” even though I’m online—what gives?
This is a known issue. Switch between Wi-Fi and mobile data or clear your app cache.
Q3: Is there a way to manage my account without the app?
Currently, no. Argos has moved all account services to the mobile app, but you can call customer service as a workaround.
Q4: What if I’m locked out due to the device limit?
You’ll need to call Argos Card Services at 0345 640 0700 and ask them to reset your devices.
Q5: Is there any plan to bring back the website portal?
As of now, there’s been no official announcement. But user feedback may influence future decisions.