There’s nothing worse than craving a burrito bowl, opening the Chipotle app to order—only to find it freezing, crashing, or refusing to load. Before you panic (or worse, resort to cooking), know this: most issues are quick fixes.
As someone who’s both a Chipotle regular and tech troubleshooter, I’ve broken down every possible solution to get you back to ordering ASAP.
Why Your Chipotle App Isn’t Working
First, let’s diagnose the problem. The app usually fails for these reasons:
1️⃣ Chipotle’s Servers Are Down
Peak lunch/dinner rushes or maintenance can overload their systems.
2️⃣ Weak or Unstable Internet
The app needs steady Wi-Fi or data to process orders (no one wants a half-submitted guac request).
3️⃣ Outdated App Version
Using an old version can cause bugs (like the app mysteriously closing mid-order).
4️⃣ Corrupted Cache/Data
Temporary files can glitch over time, leading to crashes or login loops.
5️⃣ Device Compatibility Issues
Older phones or outdated OS versions may struggle with newer app updates.
6️⃣ Payment or Account Glitches
Expired cards or login errors can block checkout.
How to Fix the Chipotle App: Step-by-Step
1. Check if Chipotle’s Servers Are Down
Before troubleshooting your phone:
✔ Visit DownDetector for real-time outage reports.
✔ Check @Chipotle on X (Twitter) for updates.
👉 If servers are down, grab in-store or try the website (chipotle.com) as a backup.
2. Test Your Internet Connection
✔ Switch between Wi-Fi and mobile data (sometimes one works when the other doesn’t).
✔ Restart your router if on Wi-Fi.
✔ Run a speed test (Speedtest.net)—aim for >5 Mbps.
💡 Pro Tip: Avoid public Wi-Fi for orders (security risk!).
3. Update the Chipotle App
✔ iPhone:
- Open App Store → Tap your profile → Scroll to Chipotle → Update.
✔ Android: - Open Google Play → Search “Chipotle” → Tap Update.
Why it works: Updates patch bugs (like the infamous “checkout freeze”).
4. Clear Cache (Android) or Reinstall (iPhone)
✔ Android:
- Go to Settings → Apps → Chipotle → Storage.
- Tap Clear Cache (safe) or Clear Data (logs you out).
✔ iPhone:
- Delete and reinstall the app (iOS doesn’t allow manual cache clears).
5. Restart Your Phone
A 10-second fix for many app glitches:
✔ Hold the power button → Tap Restart (Android) or Slide to Power Off (iPhone).
6. Check for Device Updates
✔ iPhone: Settings → General → Software Update.
✔ Android: Settings → System → Software Update.
Older devices? Use the Chipotle website if the app won’t run.
7. Disable Battery Saver Mode
Power-saving modes can throttle app performance.
✔ iPhone: Settings → Battery → Turn Off Low Power Mode.
✔ Android: Settings → Battery → Disable Power Saving.
8. Reinstall the Chipotle App
The “nuclear option” for persistent bugs:
- Uninstall the app.
- Restart your phone.
- Reinstall from the App Store/Google Play.
9. Contact Chipotle Support
If all else fails:
✔ In-app help: Open Chipotle → Profile → Help Center.
✔ Email: support@chipotle.com.
✔ Call: 1-833-860-0467 (Mon–Fri, 9AM–5PM MT).
How to Avoid Future App Issues
✔ Enable auto-updates for the Chipotle app.
✔ Clear cache monthly (Android users).
✔ Use a strong Wi-Fi/data connection when ordering.
✔ Bookmark Chipotle.com as a backup.
FAQs: Quick Chipotle App Fixes
Why does the app crash at checkout?
- Update the app or clear cache/data. If it persists, reinstall.
Can I order without the app?
- Yes! Use chipotle.com or call your local store.
Why does my payment keep failing?
- Check card expiry/CVV. Try Apple Pay/Google Pay as alternatives.
How do I reset my password?
- Tap “Forgot Password?” on the login screen or reset via email.
Is the app down right now?
- Check DownDetector or Chipotle’s Twitter.
Final Thoughts
Most Chipotle app not working issues are fixed in under 2 minutes with these steps. If servers are down, the website is your best backup.
Now go get that double-steak burrito you’ve been craving—you’ve earned it!