Dexcom Follow App Not Working? Ultimate Troubleshooting Guide

You probably have a loved one using the Dexcom system, and you are using the Follow App to help you track their glucose levels. You understand what is at stake and how the app needs to work seamlessly. As parents, you want to ensure things are stable with your child’s blood sugar levels or as a caregiver, any glitches can be very inconvenient. But don’t worry—I’ve got you covered! If your Dexcom Follow app is not working, this guide will help you identify the problem and fix it quickly.

What you’ll learn in this article:

Why the Dexcom Follow app stops working
Step-by-step solutions to common issues
Proactive tips to prevent future problems

By the end of this guide, you’ll have your Dexcom Follow app running smoothly again. Let’s dive in!

Why Is the Dexcom Follow App Not Working?

Before we get into fixes, let’s first identify the problem. Here are the most common reasons why your Dexcom Follow app isn’t working properly:

1. Dexcom Servers Are Down (Most Common Issue!)

If Dexcom’s servers are offline, the app won’t work—no glucose updates, no alerts, nothing.
Server downtime can be due to maintenance, technical issues, or high traffic loads.

🛠 How to Check if Dexcom Servers Are Down:

Visit Dexcom’s Status Page.
Search “Dexcom Follow app down” on Twitter/X (other users might report issues).
Use Downdetector (www.downdetector.com) to see real-time server status.

👉 If Dexcom’s servers are down, you’ll need to wait. There’s no fix on your end.

2. Weak Internet Connection

The app needs a stable Wi-Fi or mobile data connection to work.
If your network is slow, unstable, or disconnected, the app won’t update glucose readings.

🛠 How to Fix It:

Switch between Wi-Fi and mobile data to see if one works better.
Restart your Wi-Fi router if you’re at home.
Check your connection strength using Speedtest.net.

👉 If your internet is slow, the app might load but fail to update glucose readings.

3. The Dexcom Follow App Is Outdated

Running an old version of the app can cause crashes, bugs, or missing features.

🔄 How to Update the Dexcom Follow App:

Open the Google Play Store (Android) or App Store (iPhone).
Search for Dexcom Follow and tap Update (if available).
Restart the app after updating.

👉 Keeping the app updated helps fix known issues and improves performance!

4. Bluetooth & Dexcom Share Syncing Issues

The Dexcom Follow app relies on Dexcom Share to receive glucose data.
If the person wearing the Dexcom G6/G7 sensor has issues, the Follow app won’t work either.

🔧 How to Fix Sync Issues:

– Ask the Dexcom user to check Dexcom Share settings and ensure it’s enabled.
– Restart the Dexcom user’s phone and receiver to refresh connections.
– If Bluetooth is used, turn it off and on again to reset the connection.

👉 If the person you’re following has Dexcom Share issues, you won’t receive updates!

5. Corrupt Cache & App Data (Android Users Only)

Cached files help apps load faster, but over time, they can become corrupted and cause problems.

🛠 How to Clear Dexcom Follow App Cache (Android):
1️⃣ Go to Settings → Apps → Dexcom Follow.
2️⃣ Tap Storage & Cache.
3️⃣ Select Clear Cache.
4️⃣ Restart the app.

📱 For iPhone users: iOS doesn’t have a cache-clearing option. Instead, uninstall and reinstall the app.

How to Fix the Dexcom Follow App Not Working

If none of the above reasons apply, follow these step-by-step solutions to get the app working again.

Step 1: Restart Your Phone

Restarting clears minor bugs and refreshes your phone’s system.
A simple power cycle can fix app glitches instantly.

📱 How to Restart:
✅ Android: Press and hold the power button → Tap Restart.
✅ iPhone: Press Volume Up + Power until the power slider appears → Slide to restart.

Step 2: Reinstall the Dexcom Follow App

If the app keeps crashing, reinstalling it often fixes the issue.

How to Reinstall:

Uninstall the Dexcom Follow app from your device.
Restart your phone.
Go to the App Store or Play Store, search for Dexcom Follow, and download it again.
Log in and check if it’s working properly.

Step 3: Disable VPN or Ad Blockers

VPNs and ad blockers can interfere with Dexcom’s servers, preventing the app from syncing.

How to Disable VPN:

Go to Settings → Network & Internet → VPN.
Tap Disable or Turn Off VPN.
Restart the app and see if it works.

Step 4: Ensure Your Phone Is Compatible

Not all phones work perfectly with Dexcom apps.
If you recently updated your phone or switched devices, the app may not be optimized.

📋 Check Dexcom’s official compatibility list to confirm your device is supported.

👉 If your device isn’t supported, try using another phone or tablet.

Prevent Future Dexcom Follow App Issues

To keep the Dexcom Follow app running smoothly, follow these best practices:

Enable Auto-Updates: Always use the latest app version.
Monitor Dexcom’s Server Status: Check for outages before troubleshooting.
Use a Stable Internet Connection: Weak networks cause syncing failures.
Restart Your Phone Regularly: Clears minor glitches and refreshes the system.
Ensure Dexcom Share is Set Up Correctly: If the sensor user has issues, so will you!

Conclusion

Not being able to use the Dexcom Follow app has its disadvantages, specifically if you rely on it to monitor your glucose levels in real time. Most of the time, however, it is simple to resolve with the right troubleshooting steps.

This guide gave all the possible solutions the user may need to get the Follow app working, from checking the servers to updating the app, fixing bluetooth, and clearing the cache.

Still experiencing issues? Reach out to Dexcom Support for more help.

FAQs

1. Why is my Dexcom Follow app not updating glucose readings?

Check Dexcom’s servers, your internet connection, and ensure Dexcom Share is enabled.

Dexcom Follow App Not Working? How to fix it