When you’re out doing deliveries, having the DoorDash Dasher app not working for any reason can be annoying, but in reality, it really does cost you time, money, and ratings. If the app crashes, won’t load orders, or the GPS is malfunctioning, rest assured because you’re not the only one. Each day, thousands of Dashers have to deal with this.
This guide walks you through why the Dasher app isn’t working and gives you real, tested fixes—so you can get back on the road quickly and keep earning.
What Is the Dasher App (and Why It’s So Critical)?
The Dasher app is the backbone of every delivery driver’s workflow. With it, you:
- Accept delivery offers
- Navigate to restaurants and customers
- Track earnings and tips
- Communicate with support or customers
So when it freezes, won’t log in, or stops updating routes—it’s a dealbreaker.
Common Dasher App Issues
Here are the most reported problems by DoorDash drivers:
- App stuck on loading screen
- “Login error” or app crashing after login
- Orders not showing up or disappearing
- GPS not tracking correctly
- App freezing mid-delivery
- “You’re not currently scheduled to dash” error, even during a scheduled shift
Why the DoorDash Dasher App Is Not Working
1. Server Outages or DoorDash Maintenance
Sometimes it’s not your phone—it’s DoorDash. High traffic, scheduled updates, or app-wide bugs may affect the app temporarily.
✅ Fix:
- Check DownDetector for real-time outage info
- Follow @DoorDash_Help on Twitter for live support updates
- Wait 15–30 minutes and retry
2. Outdated App Version
DoorDash updates the Dasher app regularly to fix bugs. If you’re running an old version, issues are likely.
✅ Fix:
- Go to Google Play Store or Apple App Store
- Search Dasher App
- Tap Update if available
3. Poor GPS or Location Permissions
If GPS isn’t tracking or routes glitch out:
✅ Fix:
- Make sure Location Services are ON
- Set location permissions to “Always Allow”
- Disable battery saver or “low power mode”
- Restart your phone and re-launch the app
4. Cache or App Data Corruption
Too much cached data can slow or break the app.
✅ Fix (Android):
- Go to Settings > Apps > Dasher > Storage
- Tap Clear Cache and Clear Data
✅ Fix (iPhone):
- Delete the app
- Reinstall it from the App Store
5. Poor Network Connection
Slow or unstable mobile data is a major cause of:
- Missed orders
- Stuck loading screens
- Failed check-ins
✅ Fix:
- Switch between Wi-Fi and Mobile Data
- Move to an area with better signal
- Restart your phone’s network settings
Step-by-Step Troubleshooting Checklist
| Issue | Fix |
|---|---|
| App won’t open | Restart phone, update app |
| Login error | Clear cache, reinstall, reset password |
| Orders not appearing | Check network, try re-login |
| GPS not working | Allow location access, disable battery saver |
| App freezing or crashing | Clear data/cache, reinstall |
Contacting DoorDash Support (When All Else Fails)
Sometimes, it’s best to escalate:
- In-App Chat: Tap the “?” icon → Help
- Phone Support: 855-973-1040 (U.S. support line)
- Twitter/X: @DoorDash_Help
✅ Tip: Always include screenshots, device model, and a brief explanation for faster service.
Real Dasher Experiences
“App crashed mid-delivery and wouldn’t reload until I rebooted my phone.”
“Couldn’t accept an order because it said I wasn’t scheduled—even though I was.”
“Only worked after I cleared the app’s cache and reinstalled.”
These are common issues with known fixes. Staying updated and clearing clutter keeps things running smoothly.
Pro Tips to Prevent Future App Problems
- Update weekly: Keep your Dasher app current
- Restart daily: Clear memory before dashing
- Avoid open background apps: Saves battery and boosts performance
- Install software updates: Outdated iOS/Android versions cause crashes
Final Take: Fix It Fast, Keep Dashing
The Dasher app isn’t perfect—but with the right steps, you can avoid downtime and stay in the game. Whether it’s an outdated version, weak signal, or random bug, this guide helps you solve issues quickly.
✅ Save this checklist
✅ Update regularly
✅ Dash smart and safe
FAQs
1. Why does the Dasher app keep logging me out?
Could be an expired session, network drop, or bug. Clear cache, reinstall, and log back in.
2. How do I fix “you’re not scheduled to dash” errors?
Check your schedule in the app. If it’s a glitch, restart and refresh your app or contact support.
3. GPS isn’t tracking—what should I do?
Make sure location permissions are “Always On,” disable low power mode, and test in Google Maps.
4. Can I use the web version to accept orders?
No—only the Dasher mobile app supports accepting and completing deliveries.
How can I tell if it is a widespread issue for DoorDash?
You can go check DownDetector or their Twitter account @DoorDash_Help.