You’re ready to place your grocery order, but the Ocado app won’t load, crashes mid-checkout, or refuses to connect. We’ve all been there—especially when the fridge is empty, and the clock is ticking.
This blog is your one-stop guide for fixing the Ocado app not working issue in 2025. Whether it’s crashing, freezing, or failing to log in—we’ll walk through real, effective solutions, written for real people like you.
What Is the Ocado App & Why It Matters?
The Ocado app is the go-to grocery delivery platform for millions across the UK. It lets users:
- Browse and buy from M&S and Ocado’s own line
- Track deliveries in real-time
- Use smart lists and voice search
- Manage subscriptions and offers
When the app breaks, your weekly shop goes from easy tap to chaos—especially during peak hours or public holidays.
Common Ocado App Issues Reported by Users
- App won’t open or gets stuck on the loading screen
- Login keeps failing or app logs you out randomly
- Shopping list won’t sync or update
- Crashes during checkout
- Payment not going through
- “No delivery slots available” even when there are
- Freezes on iPad or Android tablets
Let’s dive into why these happen—and what actually works to fix them.
Why the Ocado App Is Not Working (2025 Real Causes)
1. Server Downtime or Traffic Spikes
Like any large retailer, Ocado sometimes faces server overload, especially during:
- Holidays
- Big sales
- National delivery disruptions
✅ Fix:
- Check ocado Downdetector for live outage reports
- Wait 15–30 minutes and retry
- Follow @Ocado on X (Twitter) for live service updates
2. Outdated App Version
Ocado frequently rolls out updates to fix bugs and improve stability. An outdated version is the #1 reason for crashes and logins failing.
✅ Fix:
- Go to App Store (iOS) or Google Play (Android)
- Search Ocado
- Tap Update
- Reboot your phone after updating
3. Corrupted App Cache or Data
Too much stored data causes:
- Freezing
- Slow search
- Checkout errors
✅ Fix (Android):
- Go to Settings > Apps > Ocado > Storage
- Tap Clear Cache
- If issue persists, tap Clear Data
✅ Fix (iPhone):
- Delete the app
- Reinstall from App Store
- Log back in
4. Internet Connectivity Problems
A weak Wi-Fi or spotty mobile signal causes:
- App stalling
- Lost baskets
- Failed payment verification
✅ Fix:
- Toggle Airplane Mode ON and OFF
- Switch between Wi-Fi and 4G/5G
- Restart your router
- Test browsing on Safari/Chrome to confirm connection
5. Login or Account Syncing Errors
Logging in via Face ID or social login sometimes causes:
- Infinite loading
- “Something went wrong” messages
✅ Fix:
- Force-close the app
- Open it again and log in manually (type credentials)
- Reset password if needed
- Turn off VPN or proxy if using one
6. App Not Compatible with Latest iOS/Android
Some Ocado app updates require a minimum iOS/Android version. If your system is outdated, performance tanks.
✅ Fix:
- Update your phone software:
- iOS: Settings > General > Software Update
- Android: Settings > Software Update
Ocado App Not Working on iPad or Tablet?
Many iPad users report:
- App scaling issues
- Freezing when tapping basket
- Blank home screen
✅ Tips:
- Rotate device (landscape mode sometimes triggers reload)
- Use browser version at ocado.com if app fails
- Try restarting the device completely and re-installing the app
What Real Users Are Saying
“Couldn’t check out because the app kept crashing—reinstalling worked.”
“Said no delivery slots, but the website had tons. Turned out to be an app glitch.”
“Customer service told me to clear cache—solved it in seconds!”
These aren’t flukes. Most issues stem from:
- Bad app installs
- Data overload
- Internet hiccups
Quick Troubleshooting Summary
| Problem | Fix |
|---|---|
| App won’t load | Update app, restart phone |
| Crashing at checkout | Clear cache/data, reinstall |
| Login issues | Manual login, reset password |
| No delivery slots showing | Try browser version or refresh app |
| Shopping list not syncing | Log out/log in, clear saved data |
How to Contact Ocado Support
If nothing works, speak to a human:
✅ Pro tip: Include screenshots, your device type, and a short description of the bug. It helps them resolve faster.
Pro Tips to Prevent Future Glitches
- Keep app updated weekly
- Reboot your phone once a day (clears background junk)
- Avoid too many background apps while using Ocado
- Always complete checkout on a strong internet connection
- Add ocado.com to browser bookmarks in case the app fails again
Final Word – Don’t Let App Glitches Delay Your Groceries
The Ocado app not working is an inconvenience so much more than tech issues – it throws your whole schedule and food prep off balance. Not to mention a lot of the the problems can usually be solved really quickly.
With this guide, you’ll no longer have to wait on hold to talk to customer support or miss deals while trying to get online. You can focus on grocery browsing, meal prepping, and snatching those limited time delivery slots.
FAQs
1. Why is the Ocado app not loading today?
Check live service disruptions on downdetector.com or look for @Ocado on Twitter.
2. Why can’t I log in to my Ocado account?
Try logging in manually, reset your password, and ensure you’re not using a VPN.
3. Is it better to use the website instead of the app?
The website is sometimes more stable—especially during app bugs. Use it as a backup.
4. Why is the app crashing at checkout?
It’s often due to cached data. Clear app storage or reinstall.
5. Can I get compensation if I miss a slot due to the app?
Yes—contact customer service. Ocado often offers goodwill gestures if tech failures affect your order.