Is your Royal Mail Click and Drop not working today? Whether the website won’t load, labels aren’t printing, or you’re stuck in the dashboard, this issue hits right when you’re trying to ship something fast.
You’re not alone. Thousands of UK sellers—from small Etsy shops to enterprise e-commerce stores—depend on Royal Mail’s Click & Drop every day. So when it glitches, it’s frustrating and business-stopping.
In this guide, you’ll learn:
- Why Click & Drop goes down
- How to fix it (real solutions)
- What to do if your shipments are delayed
- Best alternative options
Let’s solve it together—fast and clearly.
What Is Royal Mail Click and Drop?
Click & Drop is Royal Mail’s web-based platform that allows users to:
- Create and pay for postage labels online
- Import orders from marketplaces (eBay, Amazon, Shopify, etc.)
- Schedule collections or drop off parcels
- Track shipments and download reports
It’s essential for UK-based online sellers. But when it stops working, even for an hour, it can ruin your fulfilment flow.
Common Royal Mail Click and Drop Problems
| Problem | Description |
|---|---|
| Website not loading | Server may be down or blocked by firewall |
| Login issues | 2FA errors or stuck login loop |
| Labels not printing | Browser issues or PDF glitches |
| Marketplace orders not importing | Integration errors (eBay, Amazon, etc.) |
| Payment not processing | Checkout stuck, card not verifying |
| Tracking not updating | Backend sync delay or API problem |
Is Royal Mail Click and Drop Down Right Now?
First, check if the problem is global or just you:
- Visit: https://clickanddrop.statuspage.io
- Or use DownDetector UK
If it’s a widespread issue, the best solution is to wait or check for status updates from @RoyalMailHelp on Twitter/X.
How to Fix Click and Drop Issues (Step-by-Step)
1. Refresh, Reboot, and Try Another Browser
- Use Chrome or Firefox for best compatibility
- Clear your browser cache and cookies
- Restart your router or switch from Wi-Fi to mobile data
- Try incognito mode
Sometimes the issue is just a browser hiccup or a corrupted cookie.
2. Login Not Working? Try This:
- Reset your password
- Make sure 2FA app or email is synced
- Disable VPN (Click & Drop may block international IPs)
- Use a different device to log in
3. Label Not Generating or Printing?
- Switch from Chrome’s default PDF viewer to Adobe Acrobat Reader
- Check pop-up blockers
- Restart your printer and ensure it’s connected
- Disable browser extensions that might block scripts
4. Orders Not Importing From Marketplaces?
- Disconnect and reconnect the marketplace
- Make sure marketplace permissions are updated
- Wait 15–30 minutes—it may just be a delay in syncing
- Contact Click and Drop support
5. Payment Not Going Through?
- Check your billing address
- Ensure payment card is verified and not expired
- Clear browser cache or use another browser
- Try again after 15 minutes (the system may be auto-locked)
Can’t Access Click & Drop At All? Try These Alternatives
Until it’s resolved, use:
- Royal Mail Online Postage – for basic label generation
- Post Office drop-in – print in-store
- 3rd party tools like Zenstores, Shipstation, or Parcel2Go – many integrate with Royal Mail
What to Do If Orders Are Delayed
If your Click & Drop isn’t working and orders pile up:
- Notify customers via email with transparency
- Use alternative postage for urgent parcels
- Update your store’s shipping ETA temporarily
- Contact Royal Mail’s business support or raise a ticket
Tips to Avoid Click and Drop Problems in the Future
- Bookmark the status page
- Check the Royal Mail Twitter/X feed daily if you’re a frequent user
- Use integrated tools like Zenstores or eCommerce platforms that can still create labels without accessing Click & Drop directly
- Keep a backup label printer and browser handy
Real User Insight
“Click and Drop’s glitch last week made us switch to printing emergency labels through Shopify. Now we use Zenstores as a backup.” – Small Business Owner, London
“The label not printing was a browser problem. Clearing cache fixed it instantly.” – eBay seller, Manchester
Final Words
Click and Drop is a lifeline for UK sellers—but like all tech, it’s not perfect. The good news? Most issues are temporary or fixable in under 15 minutes.
Keep this blog bookmarked. And the next time Royal Mail Click & Drop isn’t working, you’ll know exactly what to do.
FAQs
1. Is Royal Mail Click & Drop down today?
Check their live status page at clickanddrop.statuspage.io.
2. Can I use Click and Drop without a printer?
Yes. Some locations support “Label-less Drop Off.” You show a barcode and they print it for you at the Post Office.
3. How do I contact Click & Drop support?
Go to: Contact Support
They reply via email, and there’s also live chat during business hours.
4. What browser works best with Click & Drop?
Google Chrome and Firefox are most stable. Safari may have occasional PDF viewer issues.
5. Why aren’t my Amazon/eBay orders showing in Click & Drop?
Check integration settings. Refresh your connections, and make sure marketplace permissions haven’t expired.