The Ryanair app can be a lifesaver for travelers. It allows you to book flights, check in, and obtain boarding passes with ease. However, if the Ryanair app is not working, it can quickly turn a smooth travel experience into a frustrating one.
Have you ever had the experience of trying to sign into the airport at last moment only to see the application shut down? Perhaps your boarding pass doesn’t appear while you’re on the safety line? There’s no reason to be worried. Many people face similar problems but the good news is that the majority of them can be easily resolved.
This guide will walk you through the common problems with the Ryanair app and how to solve them step by step. So, let’s get your app back up and running!
Common Issues with the Ryanair App
Before we jump into solutions, let’s look at the most frequent problems people face with the Ryanair app.
1. App Keeps Crashing on Startup
You tap on the Ryanair app, and it either crashes immediately or won’t load past the opening screen. Sounds familiar? This is usually caused by:
- A software bug in the latest version of the app
- Corrupted cache files
- Compatibility issues with your phone’s operating system
Quick Fixes:
- Restart your phone and try opening the app again.
- Check for app updates in the App Store or Play Store.
- Clear the app’s cache (instructions below).
- If nothing works, uninstall and reinstall the app.
2. Can’t Log In to Your Ryanair Account
Trying to log in but getting an error message. This can happen if:
- You entered the wrong email or password
- Your account is temporarily locked due to multiple failed login attempts
- There’s a problem with two-factor authentication
Quick Fixes:
- Double-check your email and password.
- Reset your password if needed.
- Ensure your phone number is correct for two-factor authentication codes.
- Try logging in from a web browser to see if it’s an app-specific issue.
3. Payment Won’t Go Through When Booking Flights
Imagine finding the perfect flight deal, only for your payment to fail repeatedly. Here’s why it might be happening:
- Your bank is blocking the transaction
- The app is glitching
- Your stored payment method is outdated
Quick Fixes:
- Use a different payment method (like PayPal or another credit/debit card).
- Restart the app and try again.
- If it still doesn’t work, complete your booking on the Ryanair website instead.
4. Boarding Pass Not Loading
This one is particularly frustrating—especially when you’re about to board your flight! Your boarding pass may not appear due to:
- The app failing to retrieve your booking details
- QR code generation issues
- Internet connection problems
Quick Fixes:
- Ensure you’re logged into the correct Ryanair account.
- Refresh the app or restart your phone.
- Try accessing your boarding pass via the Ryanair website.
- Save your boarding pass as a screenshot or print it in advance.
5. The App is Slow or Freezing
The app is taking forever to load or becomes unresponsive? That might be because:
- Your phone’s memory is full
- There are too many background apps running
- The app needs an update
Quick Fixes:
- Close all unnecessary apps running in the background.
- Update the Ryanair app and your phone’s software.
- If your phone is old, consider using the Ryanair website instead of the app.
Quick Fixes to Get the Ryanair App Working Again
1. Restart Your Phone
It sounds simple, but restarting your phone can fix minor glitches in the app.
2. Check Your Internet Connection
The app needs a strong internet connection. If it’s acting up, try:
- Switching between WiFi and mobile data
- Turning Airplane Mode on and off
- Restarting your router
3. Update the Ryanair App
An outdated app can cause issues. Here’s how to update it:
- On Android: Open the Google Play Store > Search for Ryanair > Tap “Update.”
- On iPhone: Open the App Store > Search for Ryanair > Tap “Update.”
4. Clear Cache and App Data
Clearing the app cache can remove any corrupted files causing issues.
For Android:
- Go to Settings > Apps > Ryanair.
- Tap Storage & Cache > Clear Cache.
For iPhone:
- Open Settings > General > iPhone Storage.
- Find Ryanair, tap it, and select Offload App or delete and reinstall.
5. Uninstall and Reinstall the App
If all else fails, delete the Ryanair app and reinstall it. This ensures you have the latest version and removes any corrupted data.
Advanced Solutions for Persistent Issues
1. Check If Ryanair’s Servers Are Down
Sometimes the issue isn’t with your phone—it’s on Ryanair’s end. You can check for outages on:
- Downdetector
- Ryanair’s official Twitter account
2. Ensure Your Phone is Compatible
Older devices may struggle with newer versions of the Ryanair app. Check the app’s requirements in the App Store or Play Store.
3. Adjust Your Device Settings
Make sure the app has the necessary permissions:
- Location Services: Needed for check-in and boarding passes.
- Storage Access: Required to save boarding passes.
4. Contact Ryanair Customer Support
If nothing works, reach out to Ryanair:
📞 Customer Service Phone Line
💬 Live Chat on Ryanair’s Website
🐦 Twitter (@Ryanair) for updates and assistance
How to Prevent Ryanair App Issues in the Future
Always Keep the App Updated – Enable auto-updates on your phone.
Save Your Boarding Pass Offline – Screenshot or print it just in case.
Use the Ryanair Website as a Backup – If the app crashes, you can still book flights and check in online.
Conclusion
If your Ryanair app is not working, don’t panic! In most cases, the issue can be resolved by restarting your phone, updating the app, checking your internet connection, or clearing the cache. If the problem persists, reinstall the app or use the Ryanair website as an alternative.
By following these steps, you can get back to stress-free travel in no time. Safe travels!
FAQs
1. Why is my Ryanair app not working on my iPhone?
It might be due to an outdated app, a software bug, or an internet connection issue. Try updating the app, restarting your phone, or reinstalling it.
2. What should I do if I can’t retrieve my boarding pass?
Make sure you’re logged into the correct account, refresh the app, and check your internet connection. You can also access your boarding pass on the Ryanair website.
3. My payment isn’t going through. What should I do?
Try using a different payment method, check if your bank is blocking the transaction, or complete the booking on the Ryanair website instead.
4. Can I check in at the airport if the app isn’t working?
Yes, but Ryanair charges a fee for airport check-in. It’s best to check in online beforehand.
5. Does Ryanair compensate for app failures?
Not usually, but if an app failure causes you to miss a flight, contact Ryanair customer support for possible solutions.