Truist App Not Working? Here’s How to Fix It Quickly!

Mobile banking is a lifesaver—until your app stops working. If you’re here, chances are your Truist app is acting up and you’re scrambling to fix it. Whether it’s login issues, app crashes, transaction errors, or slow loading, I’ve got you covered! This guide walks you through why the Truist app isn’t working and how to get it back up and running ASAP. Let’s dive in!

Why Is the Truist App Not Working? (Common Issues)

Before we get into the fixes, let’s pinpoint the problem. Here are the most common complaints from Truist users:

1. Can’t Log In?

• Password incorrect (even when you KNOW it’s right)
• Account locked out after too many tries
• Biometric login (Face ID/Fingerprint) not working

2. App Keeps Crashing or Freezing

• Truist app won’t open at all
• Loads the home screen, then shuts down
• Freezes randomly while using it

3. Transaction Issues

• Deposits not going through
• Can’t send money or pay bills
• Error messages popping up

4. Internet & Connectivity Problems

• App won’t load due to “No Internet” error (even with full bars)
• Won’t connect on Wi-Fi but works on mobile data (or vice versa)

5. App Won’t Update or Install

• Stuck in “Pending” or “Waiting” on the App Store or Play Store
• Says “This app is not compatible with your device”

Now that we know what’s going on, let’s fix it!

How to Fix the Truist App (Step-by-Step Guide)

1. Check for Truist Server Outages

Before troubleshooting your phone, make sure the issue isn’t on Truist’s end. Here’s how:

• Visit Downdetector and search for “Truist Bank”
• Check Truist’s official Twitter or website for maintenance updates

If the servers are down, you’ll need to wait it out. Otherwise, keep reading!

2. Restart Your Device

It sounds simple, but turning your phone off and on can clear minor glitches.

• Hold the power button > Tap Restart
• Wait 30 seconds, then reopen the Truist app

Didn’t work? Move to the next step.

3. Update the Truist App

Using an outdated app version can cause bugs and crashes.

• On iPhone:
  1. Open the App Store
  2. Tap your profile (top right)
  3. Scroll to Truist and tap Update
• On Android:
  1. Open Google Play Store
  2. Tap your profile > “Manage apps & device”
  3. Find Truist and tap Update

Still having trouble? Keep going!

4. Clear Cache & App Data (Fixes Freezing & Crashes)

Over time, stored data can slow the app down or cause glitches.

• On Android:
  1. Go to Settings > Apps > Truist
  2. Tap Storage > Clear Cache > Clear Data
  3. Restart the app
• On iPhone:
  • You’ll need to delete and reinstall the app to clear cache (see next step)

5. Delete & Reinstall the App

If clearing cache didn’t work, a fresh install might.

1. Uninstall the Truist app
2. Restart your phone
3. Reinstall from the App Store/Play Store

This fixes corrupt files that could be causing the problem.

6. Check Your Internet Connection

A slow or unstable internet connection can cause Truist to lag or fail to load.

• Test Other Apps – If everything else loads fine, it’s NOT your internet.
• Switch Networks – Try switching between Wi-Fi and mobile data.
• Restart Your Router – If using Wi-Fi, unplug your router for 30 seconds and plug it back in.

7. Check for Device Compatibility Issues

If your phone is old or running outdated software, the Truist app may not work properly.

• For iPhones – Truist requires iOS 13 or later
• For Android – Needs Android 8.0 or newer

If your phone is outdated, try using Truist’s mobile website instead.

8. Reset Your Password (If You’re Locked Out)

If you’re stuck on the login screen:

1. Tap “Forgot Password?” on the login page
2. Follow the steps to reset it
3. Try logging in again

Still not working? Contact Truist Support (see next section).

Still Having Issues? Contact Truist Support

If you’ve tried everything and the app still isn’t working, it’s time to get help.

📞 Call Truist Customer Support: 1-800-382-3232
💬 Live Chat: Available on the Truist website
🏦 Visit a Branch: Find your nearest Truist location

Pro Tips to Prevent Future Issues

To avoid running into these problems again:

✔️ Keep the app updated – Set auto-updates on in the App Store/Google Play
✔️ Restart your phone weekly – This clears out minor glitches
✔️ Don’t use public Wi-Fi – Banking apps need secure connections
✔️ Enable notifications – Truist will alert you about outages or updates

FAQs (Quick Answers to Common Questions)

1. How do I reset my Truist password?

Tap “Forgot Password” on the login screen and follow the steps to reset it.

2. Why is my Truist app so slow?

It could be too much cache, an outdated app, or slow internet. Clear your cache and update the app to fix it.

3. Can I use Truist without the app?

Yes! Go to Truist’s online banking and log in from a browser.

4. What if my phone isn’t compatible with the Truist app?

If your device is too old to run the app, use the mobile website instead.

5. How do I contact Truist customer support?

Call 1-800-382-3232 or use live chat on their website.

Final Thoughts

The Truist app not working can be frustrating, but in most cases, it’s an easy fix. Check for outages, update the app, clear cache, and reinstall if necessary. If nothing works, reach out to Truist support for help.