Why Canadians Rely on UFile for Tax Filing
Filing taxes can already be stressful enough—so the last thing anyone needs is a technical problem when using the tool they depend on to do it. For millions of Canadians, UFile is the go-to online tax software for submitting returns, calculating refunds, and tracking CRA communications. Whether you’re self-employed, a student, a parent, or a retiree, UFile has earned a solid reputation for its affordability and user-friendly interface.
But even the best platforms aren’t perfect. And if you’ve landed here, you’re probably dealing with the dreaded moment when UFile stops working—right in the middle of filing your taxes. chances the website won’t load. Maybe it crashes when you try to submit or you’re staring at an endless loading wheel after uploading your slips.
Whatever the issue, you’re not alone—and the good news is, most problems with UFile are fixable in just a few steps.
The Panic When UFile Stops Working Mid-Filing
Let’s be honest—tax season is already enough to make your head spin. You’ve finally gathered all your T4s, RRSP slips, and medical expenses. You sit down with a cup of coffee, ready to tackle it… and UFile refuses to cooperate. It’s enough to make anyone scream.
Maybe you’re seeing error messages. or our return won’t submit to NETFILE. Maybe the software just keeps freezing. But here’s the key: Don’t panic. Don’t start over. And definitely don’t try filing on your phone at midnight using mobile data.
This guide will walk you through the most common UFile problems—and exactly how to fix them fast, so you can get back to your life.
What Is UFile and Why People Use It
Overview of UFile’s Features and Benefits
UFile is a CRA-certified tax software that lets Canadians file their taxes online or via desktop. It offers features like:
- Step-by-step guidance through the tax filing process
- Auto-fill from CRA (AFR)
- Instant NETFILE submission
- Refund calculator
- Compatibility for single filers, couples, students, and self-employed
It’s available both as UFile Online (browser-based) and UFile for Windows (desktop software). That flexibility makes it accessible for just about anyone—whether you’re tech-savvy or not.
Who Uses UFile: Individuals, Families, Students, and Professionals
UFile appeals to a wide audience:
- Students filing their first return (often free!)
- Families wanting a combined filing approach
- Self-employed individuals who need business write-offs
- Retirees managing pensions, RRSPs, and CPP
- Professionals who want a powerful tool that’s not overly expensive
But even the best users run into problems. And when UFile goes down, so does your productivity—unless you know how to troubleshoot quickly.
Common Problems with UFile
UFile Website Not Loading
You open your browser, head to ufile.ca, and… nothing. Just a white screen or a browser error.
This is often caused by:
- Server issues on UFile’s end
- DNS errors
- Browser compatibility problems
Sometimes it’s a widespread outage. Other times, it’s just your browser or WiFi acting up.
Login Issues
You know your credentials are correct—but UFile says they aren’t. Or worse, you’re stuck in a login loop where you enter your info, but nothing loads after.
Common culprits include:
- Browser cache conflicts
- Disabled cookies or JavaScript
- Password manager auto-fills gone wrong
Resetting your password or clearing your cookies usually solves this.
Freezing or Crashing Mid-Filing
UFile freezing during a calculation or crashing after you hit “Next” is more common than it should be—especially during high-traffic evenings close to the tax deadline.
If UFile keeps stalling:
- Save often
- Avoid peak hours (7–10 p.m.)
- Disable unnecessary browser extensions
- Switch to a different browser temporarily
Unable to Submit Return or Get NETFILE Confirmation
You finish entering all your data, review your return, and try to NETFILE… but UFile throws up an error or just doesn’t respond.
This can happen if:
- The CRA servers are overloaded or under maintenance
- There’s a minor data entry error (e.g., incorrect birthdate or SIN)
- Your browser blocks pop-ups or JavaScript
Triple-check your CRA login info and keep an eye on the NETFILE submission status.
PDF Export or Print Not Working
Trying to download or print your tax summary or return PDF—but nothing’s happening? This is typically a browser issue.
Try:
- Enabling pop-ups
- Switching browsers
- Using “Save As” instead of printing directly
15 Fixes for When UFile Is Not Working
Whether you’re using the browser-based version or the Windows desktop software, these practical fixes can help solve most issues you’ll run into with UFile.
1: Check If UFile Servers Are Down
Before trying anything complicated, visit UFile’s Twitter or search “UFile down” on platforms like Reddit or DownDetector. If the issue is server-side, you won’t be the only one facing it—and you’ll just have to wait it out.
2: Clear Browser Cache and Cookies
Old data can mess with UFile’s web interface. Clear cache of your browser:
- Chrome: Settings > Privacy > Clear Browsing Data
- Firefox: Options > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
Then refresh the UFile site and try logging in again.
3: Use a Different Browser (Chrome, Firefox, Safari)
If UFile doesn’t load or acts buggy, switch browsers. Chrome and Firefox are generally the most compatible with UFile. Avoid Internet Explorer or outdated browser versions at all costs.
4: Try Using UFile in Incognito/Private Mode
This disables extensions, cache, and cookies—great for isolating the issue. Open a private window and try logging into UFile. If it works, the problem lies in your stored browser data or extensions.
5: Disable Browser Extensions or Ad Blockers
Some extensions—especially ad blockers or script blockers—interfere with UFile’s functionality. Temporarily disable them or enable UFile’s site, then reload and try again.
6: Update Your Browser to the Latest Version
Older browser versions may not support UFile’s latest code. Updating your browser can instantly solve compatibility problems.
7: Restart Your Computer or Device
Yep—it’s the oldest tech fix in the book, and it still works. A quick reboot can refresh your network, browser, and background apps that may interfere with UFile.
8: Try Switching from WiFi to Mobile Data or Vice Versa
Your internet connection might be unstable. Switch to a different network and see if UFile loads properly. This especially helps if UFile fails to load the CRA NETFILE server response.
9: Reset Your UFile Password
If login fails or loops endlessly, reset your password using the “Forgot Password” link on UFile’s login screen. Make sure your browser doesn’t auto-fill old credentials afterward.
10: Reinstall UFile (If Using Desktop Version)
Using UFile for Windows? Uninstall it completely and reinstall the latest version from UFile’s official site. Don’t forget to back up your return files first!
11: Temporarily Disable Antivirus or Firewall
Overzealous security software might block UFile from accessing the internet or loading certain scripts. Disable your antivirus/firewall temporarily and try again—just make sure to turn it back on when you’re done.
12: Check for Updates (If Using UFile Desktop)
Open UFile > Help > Check for Updates. Install the latest version if available. Many bugs are resolved through updates pushed during tax season.
13: Make Sure Cookies and JavaScript Are Enabled
UFile Online needs cookies and JavaScript to work properly. Enable them in your browser settings or add UFile as a trusted site.
14: Reupload Tax Documents Carefully
If uploading slips or forms causes the app to crash, try uploading them one at a time or resizing the file. Avoid using special characters in file names.
15: Contact UFile Support or CRA for Urgent Tax Issues
When all else fails, reach out:
- UFile Support: https://www.ufile.ca/contact
- CRA Help Line: 1-800-959-8281 (individuals)
They may be able to guide you through or confirm if an issue is on their end.
Specific UFile not working Issues and How to Fix Them
UFile Online vs. UFile for Windows: Different Fixes
- UFile Online: Relies on your browser. Most problems come from cookies, browser extensions, or server load.
- UFile for Windows: Local installation. Issues often come from software bugs, updates, or Windows compatibility.
If you’re having consistent problems, try switching from one to the other (online to desktop or vice versa).
Can’t NETFILE Your Return? Here’s Why
NETFILE issues are frustrating. You may not be able to submit if:
- Your return contains unsupported forms or errors
- You entered your SIN or birthdate incorrectly
- CRA servers are down (especially near tax deadlines)
- You’ve already submitted for this year
Double-check your entire return, remove unsupported entries, and make sure your account is eligible for online filing.
CRA Access Errors and Login Troubleshooting
Having trouble linking your CRA account? Here’s what to check:
- Use exact details as per CRA’s records (postal code, DOB, etc.)
- Make sure your account is not locked
- Clear cache before re-authenticating
If nothing works, use CRA My Account separately to verify your documents and then return to UFile.
UFile Alternatives If You’re Still Stuck
Free Tax Filing Alternatives in Canada
If UFile continues to crash or glitch, it might be time to consider an alternative—especially if your deadline is creeping closer. Here are some popular and CRA-certified UFile alternatives:
- Wealthsimple Tax (formerly SimpleTax): 100% free, intuitive interface, great for students and individuals with simple returns.
- TurboTax: More feature-rich and user-friendly, especially for self-employed or complex situations, but may cost more.
- H&R Block Online: Another CRA-approved tool with phone support and free basic returns.
- CloudTax: Free for basic returns with paid options for premium support.
These tools all offer NETFILE capabilities and support direct submission to the CRA.
When to Consider Switching Platforms
If you’ve tried everything, contacted support, and UFile still isn’t working as expected, consider switching if:
- You’re approaching the filing deadline.
- Your return is ready but won’t submit.
- You need to file multiple returns for family members and time is short.
You can download your UFile data and start fresh in another tool—it’s not ideal, but sometimes it saves more time than fighting the glitches.
Best Practices to Avoid UFile Glitches in the Future
Save Your Return Frequently
Don’t rely on auto-save. Hit “Save” after every few entries—especially before uploading documents or switching sections.
Avoid Filing on High-Traffic Days
UFile slows down heavily around late evenings and on tax deadline day (usually April 30). Try submitting during early mornings or midday instead.
Always Use Updated Software or Browsers
Whether you’re on desktop or online, using the latest version of UFile, Chrome, or Windows ensures compatibility with CRA’s security requirements and UFile’s own software logic.
Conclusion: Don’t Let Tech Glitches Derail Your Tax Return
If your UFile isn’t working, you’re definitely not the only one. From login errors to NETFILE failures, these issues are more common than you think—especially around the April rush.
The good news? Most of these problems are easy to fix. By clearing your cache, switching browsers, updating your software, or rechecking your credentials, you can usually resolve the issue in minutes.
And if nothing works, you’ve got options—whether it’s calling support, switching to another CRA-certified platform, or filing directly through CRA’s My Account.
Don’t let a tech hiccup delay your refund. Get back on track, file smart, and claim what’s yours.
FAQs
1. Is UFile down today?
To check, visit DownDetector or UFile’s official Twitter account. If many users report issues, it may be a server outage.
2. What browser works best with UFile?
Google Chrome and Mozilla Firefox are the most stable browsers for UFile. Avoid using outdated browsers or Internet Explorer.
3. Why is NETFILE not working in UFile?
Reasons include:
- CRA system is temporarily unavailable.
- Errors in your return (e.g. wrong SIN or unsupported claims).
- You’ve already submitted this year’s return.
Double-check your entries or contact UFile support.
4. Can I file taxes with UFile on my phone?
While UFile is technically accessible through mobile browsers, it’s not optimized for mobile use. Use a laptop or desktop for the best experience and full access to features like document uploads and printing.
5. How do I reach UFile customer support?
Go to https://www.ufile.ca/contact to submit a ticket or review FAQs. There’s also in-app support in UFile for Windows.