Why Is USPS Tracking Not Working? Troubleshoot issue

You’re waiting for an important package, you enter your tracking information, but then you get there’s no update or even you get an error warning. Frustrating, right? You’re not the only one. Many thousands of USPS users are faced with the same issue and wonder: Why is USPS tracking not working? Whether it’s a delay or glitch, or worse, this article provides the specifics of what’s happening and the best way to solve it.

Introduction to USPS Tracking System

What Is USPS Tracking?

USPS Tracking is a free service that allows customers to track packages sent through the United States Postal Service. Every package with tracking gets a unique tracking number that can be entered into the USPS website, app, or third-party tracking tools.

It’s designed to give you real-time updates about your mail’s journey—from drop-off to delivery. You’ll typically see steps like:

• Label created
• In transit
• Out for delivery
• Delivered

But what if none of that shows up?

How USPS Tracking Works

Here’s how tracking functions behind the scenes:

1. Package is scanned at various checkpoints like shipping facilities, transit hubs, and delivery routes.
2. These scans are uploaded to the USPS system and linked to your tracking number.
3. You can view those updates in near real-time through various tracking portals.

It’s a simple process in theory. But in practice, many things can go wrong.

Common Reasons USPS Tracking May Not Work

1. Delay in System Updates

One of the most common reasons tracking doesn’t show updates is a delay in the system. Sometimes packages are scanned correctly, but:

• The information takes time to reflect online
• Network congestion causes a lag
• Internal USPS systems are temporarily down

Typical delay window: 24 to 48 hours.

2. Scanning Errors or Missed Scans

Let’s face it—humans make mistakes. Sometimes a package simply isn’t scanned properly at one of the processing centers.

This can result in:

• No tracking updates for several days
• Packages arriving without a single update
• Final scan showing “pre-shipment”

These kinds of errors are especially common during peak times (holidays, weather events, etc.)

3. Tracking Number Entry Issues

Before you panic, double-check the number. A single wrong digit will yield no results or a completely unrelated package. USPS tracking numbers are typically:

• 22 digits (e.g., 9400 1000 0000 0000 0000 00)
• Case-sensitive if copied from third-party sellers

Also, avoid extra spaces or symbols when entering the number.

4. Server Outages or Maintenance

Sometimes, the issue isn’t your package at all—it’s USPS’s system. Their website or tracking server might be down due to:

• Scheduled maintenance
• Unexpected server errors
• Overloaded systems during peak periods

When this happens, all tracking attempts will fail, regardless of the package’s actual status.

5. International Shipping Delays

USPS partners with international carriers like Canada Post, Royal Mail, or La Poste. In these cases:

• Tracking may not update until it clears customs
• Updates may appear sporadically
• The handoff between carriers causes visibility loss

This is especially true for First-Class International or ePacket packages.

6. Package Not Yet Scanned

When a shipping label is created, the tracking number exists—but the physical package may not have been handed over to USPS yet. That means:

• You’ll see “Label Created, Not Yet in System”
• No progress will appear until the first scan occurs

This can last up to 2–3 days, especially with online retailers.

7. Tracking Number Not Activated Yet

If the label was printed and not used, the number may not be active in the USPS system. This can occur when:

• Retailers print labels in bulk before shipping
• Shipping is delayed after label creation
• Labels are reused incorrectly

How to Troubleshoot USPS Tracking Problems

Double-Check the Tracking Number

First, make sure:

• You entered it correctly
• It’s from USPS (not UPS, FedEx, etc.)
• There are no spaces or typos

Still not working? Try pasting the number directly into the USPS website: https://tools.usps.com/go/TrackConfirmAction

Wait 24–48 Hours After Shipping

Give it time. Tracking systems don’t always update instantly.

If it’s been:

• Less than 24 hours: don’t worry yet
• More than 48 hours: consider contacting the sender
• More than 5 days: escalate to USPS directly

Use the USPS Website vs. Third-Party Trackers

Third-party tools (like AfterShip or 17Track) rely on USPS APIs. If those APIs are down or slow, updates may lag.

• Always verify on USPS.com for the most accurate info
• Use the official USPS Mobile App for real-time alerts

Clear Browser Cache or Try a Different Browser

If the tracking site isn’t loading properly:

• Try a different browser (Chrome, Firefox, Safari)
• Clear your cache and cookies
• Use incognito/private browsing mode

Sometimes, a technical issue on your end is the root of the problem.

Understanding USPS Tracking Status Messages

When tracking your USPS package, you may encounter various status messages. Here’s what they mean:

“Label Created, Not Yet in System”

This status indicates that the shipping label has been generated, but the package hasn’t been scanned into the USPS system. This could be due to:

• Delayed Drop-off: The sender created the label but hasn’t handed the package to USPS yet.
• Missed Initial Scan: The package was dropped off, but the initial scan was missed.

What to do: Allow up to 48 hours for the status to update. If there’s no change, contact the sender to confirm shipment.

“In Transit”

This means your package is on the move between USPS facilities. However, it doesn’t specify the exact location. Factors affecting this status include:

• Multiple Transit Points: The package may pass through several facilities without individual scans.
• Transport Delays: Weather or logistical issues can slow down transit.

What to do: Continue monitoring the tracking status. If it remains unchanged for several days, consider reaching out to USPS.

“Out for Delivery”

Your package is with the mail carrier and should arrive that day. However, unforeseen circumstances can delay delivery.

What to do: If the package isn’t delivered by the end of the day, check for updates the next day or contact your local post office.

“Delivered” But No Package

Occasionally, a package is marked as delivered but isn’t received. Possible reasons include:

• Misdelivery: The package was delivered to a neighbor or another address.
• Premature Scanning: The carrier marked it as delivered before actual delivery.

What to do: Check with neighbors and your local post office. If the package isn’t found, file a claim with USPS.

When to Contact USPS Customer Support

If you’ve tried troubleshooting and still face issues, it’s time to contact USPS.

After How Many Days Should You Worry?

• Domestic Shipments: If there’s no tracking update for over 5 days.
• International Shipments: If there’s no update for over 10 days.

What Information to Have When You Call

• Tracking Number: Essential for locating your package.
• Shipping Details: Date and location of shipment.
• Package Description: Size, weight, and contents.

Alternatives to Phone Support

• USPS Website: Use the Help Request Form.
• Email Support: Available through the USPS website.
• USPS Mobile App: Offers support options and tracking updates.

Alternatives If USPS Tracking Still Isn’t Working

If tracking issues persist, consider these alternatives:

Using Informed Delivery

USPS’s Informed Delivery service provides digital previews of your incoming mail and packages.

Benefits:

• Daily Notifications: Receive emails with images of your mail.
• Manage Deliveries: Schedule redelivery or leave delivery instructions.

Requesting a Missing Mail Search

If your package is missing:

1. Submit a Search Request: Use the Missing Mail Search tool.
2. Provide Detailed Information: Include tracking number, sender and recipient details, and package description.
3. Await Response: USPS will investigate and update you on the status.

Visiting Your Local Post Office

Sometimes, speaking directly with local staff can resolve issues more efficiently.

What to do:

• Bring Identification: To verify your identity.
• Provide Tracking Information: Helps staff locate your package.
• Ask for Supervisor Assistance: If initial inquiries don’t yield results.

USPS vs. Other Carrier Tracking Systems

Understanding how USPS compares to other carriers can help set expectations.

FedEx vs. USPS Tracking

• Update Frequency: FedEx often provides more frequent updates.
• Delivery Estimates: FedEx offers time-specific delivery windows.

UPS vs. USPS Tracking

• Real-Time Tracking: UPS provides real-time GPS tracking for some services.
• Detailed Scans: UPS scans packages at more points, offering detailed tracking histories.

Amazon vs. USPS Tracking

• Integrated Tracking: Amazon’s system integrates with multiple carriers, providing a unified tracking experience.
• Delivery Photos: Amazon often provides photos of delivered packages for verification.

Tips to Ensure Smooth USPS Tracking in the Future

To minimize future tracking issues:

Always Keep the Receipt

Your shipping receipt contains vital information, including the tracking number. Store it safely until delivery is confirmed.

Ask for Tracking at the Counter

When shipping, request tracking services and ensure the tracking number is on your receipt.

Use Certified or Priority Mail Services

These services offer:

• Enhanced Tracking: More detailed and frequent updates.
• Faster Delivery: Priority services expedite shipping times.

USPS Tracking & E-commerce

For online sellers and buyers, tracking is crucial.

Issues for Online Sellers & Buyers

• Delayed Updates: Can lead to customer dissatisfaction.
• Lost Packages: Result in financial losses and negative reviews.

Best Practices for E-commerce Shipping

• Provide Tracking Numbers Promptly: Enhances customer trust.
• Use Reliable Shipping Services: Opt for services with robust tracking.
• Communicate with Customers: Keep them informed about potential delays.

Recent USPS Tracking Outages or Technical Glitches (2025 Updates)

In 2025, USPS experienced several technical issues affecting tracking:

• System Outages: Temporary downtime of tracking systems.
• Delayed Scans: Packages not being scanned promptly, leading to tracking delays.

Staying informed about such issues can help set realistic expectations.

Conclusion

USPS tracking problems can be a bit frustrating But being aware of the USPS tracking system as well as how to solve issues can ease concerns. Regular monitoring, swift intervention, and clear communications with USPS and the sender can guarantee a more efficient shipping experience.

FAQs

Why is USPS tracking not updating for 3 days?

Tracking may not update due to missed scans, system delays, or the package being in transit between facilities without intermediate scans.

What does “Label Created” mean?

It indicates that a shipping label has been generated, but the package hasn’t been scanned into the USPS system yet.

Can a package arrive without tracking updates?

Yes, sometimes packages are delivered without prior tracking updates due to missed scans or system issues.

Why does USPS say delivered but no package?

It could be because of the package not being delivered, or scanning too quickly, or even the package being abandoned in a location that was not expected. Ask your neighbors for help and then contact the local post office.

How can I speak to a real person at USPS?

Contact USPS support at 1-800-ASK USPS (1-800-275-8777). Follow the instructions to speak with an agent.