Trying to redeem a game key on GOG.com or GOG Galaxy—but get stuck on “Something went wrong,” endless CAPTCHA loops, or the redeem button stays greyed out? You’re not alone. In 2025, GOG users are frequently encountering GOG Redeem Code Not Working issues. But most of these problems are known, temporary, and fixable—this guide walks you through every step.
What’s Causing Redeem Failures?
1. Server Overload & Traffic Spikes
During big events like Prime Gaming drops, GOG’s servers get overwhelmed. This results in frequent CAPTCHA prompts, long queues, and misleading error messages—even though the game might still be added to your library behind the scenes.
“Redeemed codes that errored eventually appeared in the user’s library after a few hours.”
2. CAPTCHA Glitches
To slow down bots, GOG now demands CAPTCHA verification during high-traffic periods. That often means multiple CAPTCHAs before a code can be redeemed. But browser blockers or privacy settings often prevent them from loading properly.
“CAPTCHAs are triggered at scale but sometimes never load or fail to register.”
3. Browser or App Compatibility Issues
Some older browsers or improperly configured privacy extensions can block required scripts. This causes the “Continue” button to stay inactive, or the code won’t submit at all.
“Continue button is grey until you disable script blockers or use the latest Chrome or Firefox.”
4. Daily Limit or Rate Limits
Users redeeming many codes (especially during promotional periods) report that GOG caps the number of redemptions per day—often around 5–6 codes. After that, attempts hang or fail.
“After about six codes, the system hangs—permissions reset next day.”
How to Fix or Work Around GOG Redeem Issues
1. Be Patient—Your Game Might Still Get Added
Even with errors or failed CAPTCHAs, codes often still register in the back end. Check your library or order history after several hours or the next day to see if it’s there.
“Games showed up later despite initial failures.”
2. Switch Browsers
If the redeem button is disabled or CAPTCHA doesn’t load:
- Try Chrome or Edge, ideally in a clean profile.
- Avoid using Firefox unless script blockers are fully disabled.
“Switching from Firefox to Chrome resolved the button issue.”
3. Flush Cache & Use Hard Reload
Sometimes stale data or scripts prevent the page from rendering correctly:
- Right-click anywhere on the redeem page, choose Inspect, then Empty Cache and Hard Reload.
“After a hard reload, the code page worked without manual clearing.”
4. Limit Redeem Attempts Per Day
If redeeming multiple codes from Prime or giveaways, consider spacing them out or trying just a few at a time—especially if some fail to go through.
“Server queue likely prevents more than 6 codes per day.”
5. Redeem via Website Instead of the App
Some users report redeeming works via web browser but breaks in GOG Galaxy. Use the website if the client redirects you weirdly.
“Redeemed on browser after Galaxy frozen—worked.”
6. Watch for CAPTCHA Prompts
Don’t assume a code failed if no CAPTCHA appears. The system may still process it but skip visible prompts. If CAPTCHAs get stuck, reload the page after disabling blockers.
“CAPTCHAs were required during high traffic—but some were hidden by extensions.”
7. Contact GOG Support if Missing
If you’ve waited 48+ hours and the game still hasn’t appeared (or shows as “already redeemed”), reach out to support. They usually sort it within 24 hours.
“Contact support when games don’t appear after delay.”
Quick Troubleshooting Table
| Issue | What It Means | What to Do |
|---|---|---|
| Error messages / CAPTCHA loops | Backend queueing or traffic overload | Wait, check library later |
| Continue button greyed out | CAPTCHA blocked by ad/script blocker | Disable blockers or try Chrome/Edge |
| Redeeming many codes at once | Daily limit or rate throttle | Limit to ~5 codes/day |
| Forgotten game in library | It may still appear later | Wait 12–24 hrs, refresh account |
| Galaxy client broken | Known issues with redeem flow in app | Use browser version instead |
Real User Feedback
“My Forager promo code wouldn’t redeem at first. Got ‘being processed’. It finally appeared after a few days.”
“Every code failed during Prime Game drop day. I kept retrying until the next day—it eventually worked.”
What If You’re Redeeming a Discount Code?
Make sure:
- It’s the correct redeem flow (not checkout coupon).
- You’re entering it at gog.com/redeem directly.
- The code is typed exactly: mix of letters & numbers, 18 characters, no confusion between O/0, I/1, B/8, etc.
“Wrong character can block redemption—check your code carefully.”
Final Thoughts
If your GOG redeem code isn’t working:
- Slow traffic often causes phantom errors—but your game may still be claimed.
- Switching browsers, flushing cache, and limiting daily attempts helps.
- Always retry later, and don’t assume failure.
- Support is happy to help if your game isn’t delivered after a day or two.
GOG’s redeem system isn’t perfect under load—but most problems resolve with time and patience. Happy gaming! 🚀
FAQs
Q: Why does GOG force so many CAPTCHAs?
A: To prevent bots and manage server load during high-demand events like Prime Gaming drops.
Q: I clicked redeem and saw an error—can the game still appear?
A: Yes. Many users report the game showing in library hours or days later, even if no confirmation was shown.